At ShareFile, we know the hurdles law firms have to overcome to deliver a great client experience — the communication bottlenecks, the security pain points, the new technologies that seemed like a “must-have” but turned out to be a “didn’t-use.”
Adrienne Lester, Senior Director of the Business Services Go-to-Market Team at ShareFile, sat down with Catherine Sanders-Reach, Director of the Center for Practice Management at the North Carolina Bar Association, to talk about the challenges and opportunities law firms are encountering around security, AI, tech adoption, and more.
Check out our highlight video and watch clips from their discussion below.
Please note, the opinions expressed are solely those of the individual in a personal capacity and do not represent those of the North Carolina Bar Association; these statements are not made in an official capacity as a representative of the North Carolina Bar Association.
Building the right tech stack for your firm
Picking new technology for your firm is about more than just finding a product that will do what you want or that will outperform what you already have. You have to start with a holistic assessment of your current tech stack so you can make the best decisions around which tech to offload, which to adopt, and which will fit with your budget requirements.
Keeping sensitive client data secure
Law firms possess a lot of sensitive client data — everything from personally identifiable information to bank account records to credit card numbers. The way firms collect and share this data is critical to keeping it secure. Email won’t cut it and storing it where anyone in your firm has access creates vulnerabilities that expose your firm to risk. After all, people are often the weakest in the security chain. But how do you balance security and usability so your people can actually realize value from the tech?
Helping lawyers work anywhere
Lawyers are risk averse, so it makes sense that they tend not to be early adopters of new technologies. It has taken a while for firms to embrace SaaS applications fully, but the pandemic pushed many forward on areas of technology they had been hesitant to adopt. Attorneys had to work remotely and needed tech like cloud storage to support secure collaboration so they could serve clients through uncertainty.
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